Privacy Policy

Freight OS Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight management platform (the "Service"). Please read this policy carefully.

1. Information We Collect

Account information: When you register, we collect your name, email address, company name, and billing details.

Customer data: Information you input into the Service, including shipment details, contacts, documents, and operational data.

Usage data: How you interact with the Service — pages visited, features used, session duration, and error reports.

Technical data: IP address, browser type, device information, and cookies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information (invoices, receipts)
• Send administrative communications (service updates, security alerts)
• Respond to support requests
• Improve the Service through aggregated analytics
• Comply with legal obligations

We will not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Legal Basis for Processing (UK/EU)

We process your data under the following legal bases:

• Contract performance: Processing necessary to provide the Service you've subscribed to
• Legitimate interests: Improving the Service, preventing fraud, ensuring security
• Legal obligation: Compliance with applicable laws
• Consent: For marketing communications and non-essential cookies

4. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties who help us operate the Service (cloud hosting, email, payment processing). These parties process data only on our behalf and under our instructions.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

5. Data Retention

We retain your account and Customer Data for the duration of your subscription plus 30 days after termination to allow data export. After this period, data is permanently deleted. Aggregated, anonymised analytics data may be retained indefinitely. Some data may be retained longer where required by law (e.g., billing records).

6. Your Rights

Under UK GDPR and applicable data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request that we limit how we use your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@falconforge.tech . We will respond within 30 days.

7. Security

We implement appropriate technical and organisational measures to protect your data, including encryption at rest and in transit, access controls, and regular security reviews. No system is completely secure — if you believe your account has been compromised, contact us immediately.

8. Cookies

We use cookies and similar tracking technologies as described in our Cookie Policy. You can manage your cookie preferences at any time via the cookie settings link in our footer.

9. International Transfers

Your data is stored and processed within the United Kingdom and the European Economic Area. Where data is transferred outside these regions (e.g., to cloud providers), we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notification. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related queries, contact our data protection team at privacy@falconforge.tech . You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.